Thinking About Arch Supports? Read This First | Orleans Shoe Co.

Orleans Shoe Co. — Straight Answers

Thinking About Arch Supports? Read This First

If you're researching arch supports before you buy, you're doing the smart thing. Here's honest information from a local shoe store that fits them every day.

What actually decides it

Your Arch, Not a Package

High, low, or in between changes what you need. So does where your weight lands and where your foot bends. We read all three off an imprint before we recommend anything — and you pick the one that feels right on your foot.

We've been fitting New Orleans feet since 2002 — 24 years. Locally owned, six-time Best Shoe Store with Gambit readers, over 3,000 verified customer reviews at 4.9 stars.

Three Things That Matter

1. You need to get fitted in person

Your arch is unique. Whether it's high, low, or in between matters. Where your weight lands when you stand matters. One foot is almost always bigger than the other. You can't get this right from a picture or an online quiz.

2. You shouldn't pay for what you don't need

Most people don't need a multi-piece system. Most people need one or two supports that match their foot and their day. Be careful with any place that sells you a package whether you need every piece or not.

3. You should be able to return it

Feet are different. Even with a good fitting, sometimes a support doesn't work out. If a store won't take it back, that's a sign.

How We Fit You

Walk in. We fit you. You leave with what works.

  1. The imprint

    You step on a Harris mat. It shows your arch height and exactly where your weight lands. Takes about ten seconds and it's free.

  2. Both feet measured

    Length, width, and arch length — where your foot actually bends. That last one decides where the support has to sit, and almost nobody has ever had it measured.

  3. We watch you walk

    Whether you pronate, and how much.

  4. You try them on your feet

    We pull the ones that suit your arch and you walk in them, in the store, in your own shoes. You'll feel the difference between them.

No appointment. No sales meeting. No package. See our full range of arch supports.

Where Most People Land

The two we reach for most:

  • Summit Pro — $69.95. The all-around pick. Good arch, good cushioning, fits in most shoes. Where most people start.
  • Heel Relief — $99.95. Built for heel pain and plantar fasciitis. Extra support under the heel where it hurts. If your first steps in the morning are the worst, ask about this one.

Most people need one or two. Not a system. That's the point.

Sometimes the answer is no. Plenty of people walk in expecting to need arch supports and leave with just the right shoe. We'd rather tell you that than sell you something you don't need — and the fitting is free either way.

Shop Arch Supports

Or come in and we'll measure you first. More on how the fitting works.

Why New Orleans Trusts Us

  • 24 years fitting feet in New Orleans — since 2002
  • Six-time Best Shoe Store — Gambit readers
  • Over 3,000 verified customer reviews at 4.9 stars
  • Four locations across the metro
  • Honest fittings, real returns, no pressure
  • 10% off for hospital workers, military, and restaurant workers

Frequently Asked Questions

How do I know what I need?

Get fitted in person. It takes a few minutes and tells you what your foot actually needs. The Harris mat imprint reads your arch, we measure both feet, then you try the ones that suit it and pick what feels right.

How much do arch supports cost?

Some retailers sell multi-piece systems for several hundred dollars. We sell them one pair at a time, and the right one for your foot is the one you should buy — not the most expensive or the cheapest. Our two most popular are the Summit Pro at $69.95 and the Heel Relief at $99.95.

Can I return arch supports if they don't work?

Yes. If a support isn't right, bring it back within 30 days — even worn, because wearing them is the only way to know. See our return policy. Always check the return policy before you buy, anywhere.

Do I need an appointment?

No. Walk into any of our four stores any time we're open and we'll fit you on the spot.

What if my supports feel too hard?

Firm isn't wrong for everyone — some feet need firmness. But the firmness should match your foot, not a standard package. We fit you in person so it feels right for you.

Do you take insurance?

We do not accept insurance. These are over-the-counter arch supports, not prescription orthotics.

Do you offer any discounts?

Yes. 10% off for hospital workers, military, and restaurant workers at all four locations. Show us your badge, scrubs, or ID at checkout.

Come In

French Quarter — 541 Chartres St, New Orleans, LA 70130 · 504-350-0035 · Mon–Sat 10–6, Sun 11–5
Magazine Street — 3112 Magazine St, New Orleans, LA 70115 · 504-875-2929 · Mon–Sat 10–6, Sun 11–5
Metairie Road — 480 Metairie Rd, Metairie, LA 70005 · 504-324-7718 · Mon–Sat 10–6, Sun 11–5
Severn — 3000 Severn Ave, Metairie, LA 70002 · 504-888-7080 · Mon–Sat 9:30–6, Sun 11–5

Walk in any time. No appointment needed. Find your nearest store and get directions. Call 504-910-2900.

Third-generation shoe people fitting New Orleans since 2002. We're shoe fitters, not doctors — if your foot pain is severe or not improving, please see a podiatrist.