Shipping and return policy


Click here for returns

 At Orleans Shoe Co., we ship using USPS Priority Mail. Orders usually arrive to the customer within 2 business days. Orders placed  by noon central time will be shipped that day.

Easy Returns and Exchanges

We want to make it easy for you to return or exchange an item purchased online.

Purchases from  may be returned or exchanged within 30 days of purchase by mail or in-person at any of our 4 locations. Items must be returned in unworn condition and in original packaging for a refund.

If you'd like to exchange, please treat the order like a return and re-order what you'd like from our website.

Once we receive your returned order, we'll issue a refund within 2 business days.

If you have any questions, please email us at or call 504-910-2900.

Any consumer rights or policies offered by Orleans Shoe Co. and our partnered brands are intended solely for the benefit of end consumers. Purchase of products for resale is strictly prohibited. Orleans Shoe Co. reserves the right to (1) suspend the application of any policy that provides a right or benefit intended for direct to consumer purchases: and (2) take any action to hinder such purchases including without limitation to restrict sales to any consumer, cancel orders, charge restocking fee, impose purchase quantity limits, decline the refund and or suspend any account. 


Click here for returns