Shipping and return policy

RETURN POLICY:

For 30 days after your purchase, we'll gladly accept returns of new, unused shoes* in their original packaging.

Please request a return by emailing us at orleansshoe@gmail.com. 

Our automatic return system is not working but will be working soon.

Print your prepaid return label, and attach it to the outside of your package.

Please mail shoes back in their original shoe box.  Please protect the shoe box by returning your item in the cardboard mailing box in which you received your package or any cardboard mailing box which holds your order.  Please DO NOT put a label on the shoe box itself- this can cause your shoes to be lost or damaged in transit. Please do not use plastic poly mailers to return boxed shoes, as this can cause your order to become lost or damaged in transit.

If you'd like to exchange, please treat the order like a return and re-order what you'd like from our storefront.

Once we receive your returned order, we'll issue a refund within 2 business days.

*Returns won't be accepted if the item exhibits any obvious signs of wear. We highly recommend trying on your shoes indoors to make sure they fit. 

Please call 504-910-2900 if you need further assistance.