Shipping and Returns


Click here for returns


At Orleans Shoe Co., we ship using USPS Priority Mail. Orders usually arrive to the customer within 2 business days. Orders placed  by noon central time will be shipped that day.

Easy Returns and Exchanges

We want to make it easy for you to return or exchange an item purchased online.

Purchases from  may be returned or exchanged within 30 days of purchase by mail or in-person at any of our 4 locations. Items must be returned in unworn condition and in original packaging for a refund. No prior authorization is required.

To initiate a return, email or call us at 504-324-7718 and include your 4-digit order number. We'll then send you a prepaid label.

If you'd like to exchange, please treat the order like a return and re-order what you'd like from our website.

Once we receive your returned order, we'll issue a refund within 2 business days.

If you have any questions, please email us at or call 504-324-7718.