At Orleans Shoes, we ship using USPS Priority Mail. Orders usually arrive to the customer within 3-4 business days.


For Online Purchases from

For 30 days after your purchase, we'll gladly accept returns of new, unused shoes* in their original packaging.

To initiate a return, email and include your 4-digit order number. We'll then send you instructions on how to return and a prepaid label.

If you'd like to exchange, please treat the order like a return and re-order what you'd like from our website.

Once we receive your returned order, we'll issue a refund within 2 business days.

If you have any questions, please email us at or call 504-324-7718.

If you live near the New Orleans or Metairie, your order may be returned or exchanged at any of our four store locations. You will need the order number or the packing slip to be able to return your purchase in-store.

*Returns won't be accepted if the item exhibits any obvious signs of wear. We highly recommend trying on your shoes indoors to make sure they fit.