FAQs

FREE 2-DAY SHIPPING

At Orleans Shoes, we ship using USPS Priority Mail. Orders usually arrive to the customer within 3-4 business days.

EASY RETURNS AND EXCHANGES

For Online Purchases from orleansshoes.com.

At Orleans Shoe Co., we accept returns or exchanges of unworn* merchandise for 60 days from the order’s ship date. If you experience a product defect within 90 days of the ship date, we will gladly replace the item.

The buyer is responsible for the cost of return shipping. USPS is usually the least expensive way to ship. We provide prepaid return shipping for exchange and defective products only.

To return or exchange, ship your order with the packing slip in its original packaging to:

Orleans Shoe Co.

509 N Carrollton Ave

Suite B

New Orleans, LA 70119

If you live near the New Orleans or Metairie, your order may be returned or exchanged at any of our four store locations. You will need the order number or the packing slip to be able to return your purchase in-store.

Once we receive your order, your refund or exchange will be processed within 2 business days.

*Returned merchandise will not be accepted if the item exhibits any obvious signs of wear. We highly recommend trying on your shoes indoors to make sure they fit.